Frequently Asked Questions
Everything you need to know about bringing Wisteria's curated home collection into your space.
What is the typical lead time for furniture delivery?
In-stock furniture items typically ship within 5-7 business days. For larger pieces requiring White Glove Delivery, please allow 2-4 weeks for transit and professional assembly in your home.
Do you offer international shipping for home decor?
Currently, Wisteria ships to the contiguous United States and Canada. We are working on expanding our logistics to support international orders for our smaller decor and textile collections in the near future.
What is your return policy for rugs and textiles?
We offer a 30-day return window for all rugs and textiles, provided they are in original, unused condition. Please note that custom-sized rugs and final sale items are non-returnable.
How can I track the status of my order?
Once your order is processed, you will receive a confirmation email with a tracking link. You can also log into your Wisteria account to view real-time updates on your shipment's progress.
Are your wood products sustainably sourced?
Wisteria is committed to environmental responsibility. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal impact on global forests.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger furniture purchases.